Grievance Policy

1. Introduction

Pi Loop Network (“Partner Program”), operating from the United Kingdom, is committed to providing a transparent and fair environment for all participants in its Global Digital Partnership Program.

This Grievance Policy outlines the process for partners to raise complaints, concerns, or disputes related to their accounts, transactions, or services.

2. Scope of Grievances

Partners can raise grievances related to, but not limited to

• Account registration or activation issues
• Delay in account activation (within 120 days)
• Account removal after 120 days of inactivity
• Withdrawal or deposit issues (USDT via BNB Smart Chain (BEP20 USDT)
• Internal partner-to-partner transfers
• Earnings, wallet balance, or transaction discrepancies
• Refund-related concerns under the Return & Refund Policy
• Profile update issues (including nominee details)

3. Eligibility to Submit a Grievance

Any registered partner of Pi Loop Network who has

• Created a partner account
• Activated their account within 120 days
• Maintained compliance with company policies is eligible to raise a grievance.

4. Grievance Submission Process

Partners can submit grievances through the following channels

• Website Support Ticket System (Dashboard)
• Official Email: piloopnetwork@gmail.com

Required Details

• Partner Account details
• Registered Email address
• Description of the issue
• Supporting documents (if applicable)

5. Grievance Resolution Timeline

• Acknowledgement: Within 24–48 hours
• Investigation Period: 3–7 working days
• Final Resolution: Within 7–14 working days

In complex cases, resolution time may be extended with proper notification.

6. Special Conditions

Account Activation Rule

• Partner accounts must be activated within 120 days of registration.
• Inactivate accounts after 120 days will be automatically removed from the database.

Profile Requirement for Withdrawal

• Withdrawal requests will only be processed after updating

 Complete profile details

 Nominee information

Transaction Policy

• Internal transfers (Partner to Partner): Free Transaction 
• Deposits & Withdrawals: Only via USDT (BEP20 USDT– Binance Smart-Chain)

7. Refund-Related Grievances

Grievances related to refunds will be handled based on the Return & Refund Policy, including

• 100% refund eligibility within 365 days
• Applicable only if the company discontinues operations
• Valid only for partners who meet all eligibility conditions

8. Non-Eligible Grievances

The following cases will not be considered

• Issues arising due to user negligence
• Incorrect wallet address or transaction errors by the partner
• Violations of company terms and conditions
• Fraudulent or misleading activities

9. Data Integrity & Compliance

All grievances will be handled with

• Strict confidentiality
• Transparent investigation
• Compliance with applicable laws of the United Kingdom

10. Policy Updates

Pi Loop Network reserves the right to update or modify this Grievance Policy at any time.

Updates will be communicated through the official website.

11. Contact Support

For grievance-related assistance

• Email: piloopnetwork@gmail.com
• Website: www.piloopnetwork.com
• Support: Ticketing system available in dashboard

12. Wealth ID & Refund Assurance

• Partners can hold an active Wealth ID even without earnings for up to 365 days
• If no earnings and the company stops operations,
• 100% refund will be provided within 365 days as per policy